Lightinthebox.com Customer Service Phone Number

Phone Number of Lightinthebox.com is +86 010-84645454 .

Lightinthebox.com is a shopping website that sells various products that are useful in an individual's life. The website is run by Lightinthebox Holding Company Limited. The company list over 90,000 products in nearly 3,000 categories and the website can be accessed in 5 different languages. The company ship products to over 200 countries of the world through number of websites of which two proved Very much successful which are 'LightInTheBox.com' and 'MiniInTheBox.com'. The website was launched in the year 2007 and came as a result of the efforts of several persons named Quji (Alan) Guo, Xin (Kevin) Wen, Liang Zhang, Jun Liu and Chit Jeremy Chau. The Idea of development of such type of business came from a book named 'The World is Flat' by Thomas Friedman. Its product range covers number of products that range from clothing, home furnishing to electronic gadgets. People can have a number of options for the payment of products such as major credit cards and electronic payment platforms such as PayPal. The company use the services of major international courier companies like UPS, Dhl and FedEx to ship products.



Products of Lightinthebox.com


Lightinthebox.com offers a wide range of products through its stores which are both online and offline offered. The users can get the products on value costs with a number of discounts and offers on shopping either online or at store. The main products rendered by Lightinthebox.com includes as:
  • Fashion and Clothing
  • Phones And Electronics
  • Sports And Lifestyles
  • Enhanced And Cool Gadgets
  • Home And Garden Products
  • Bath accessories, Curtains and Shades
  • Cookware
  • Educational toys and magic cubes


Payment Services of Lightinthebox.com


Lightinthebox.com provides various payment methods which includes through Credit & Debit Card (American Express, VISA, Mastercard), PayPal, Western Union and Wire Transfer. Lightinthebox.com also provide Rewards & Credit Program through customers gets redeeming points for online shopping.




Lightinthebox.com Address


The address of Lightinthebox.com is Dong Si ring seat 2506 International Building A Ocean Road, 4th Ring Road, Beijing 100000, China.

Lightinthebox.com Email Address


The email address of Lightinthebox.com is [email protected].

Lightinthebox.com Website


The Website of Lightinthebox.com is lightinthebox.com.

Lightinthebox.com Customer Support Service Phone Number


The customer support phone number of Lightinthebox.com is +86 010-84645454 (Click phone number to call).



The postal and official address, email address and phone number (helpline) of Lightinthebox.com Service Center and Lightinthebox.com customer service phone number is given below. The helpline of Lightinthebox.com customer service phone number may or may not be toll free.
Lightinthebox.com Phone Number Customer Service

What was the response after calling on specified numbers? To Write Click Here
If the contact information is incorrect, please let us know Here


Lightinthebox.com Source of Knowledge


lightinthebox.com/knowledge-base/c1192/a2974.html
lightinthebox.com/r/about-us.html
en.wikipedia.org/wiki/lightinthebox
lightinthebox.com

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Lightinthebox.com Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Ms. Pranali Jadhav CallsNov 20, 2016

Ms. Ms. Pranali Jadhav On Phone To Lightinthebox.com Service
I placed order for "Heels faux suede casual chunky heel buckle" around 11. 45 AM, It cut charges from my account, but I didn't get confirmation, order number anything on webpage or in Lightinthebox account so please let me know was order placed or not.

Reply
Customer care female
Ms. Pranali CallsNov 20, 2016

Ms. Pranali On Phone To Lightinthebox.com Service
My name is Pranali,
I placed order for Booties today only around 11. 42 Am, they deduct charges from account, but I am not able to see confirmation on your website or in my personal account of Lightinthebox so please let me know the order is placed or not. Pranali .

Reply
Customer care female
Ms. Erica Carney CallsNov 12, 2016

Ms. Erica Carney On Phone To Lightinthebox.com Service
I ordered shoes without setting up an account. The money was taken from my bank and I have no confirmation of my order. Order name
Erica Carney
161 captain Thomas Blvd west haven ct
06516
2038438448
I ordered my son shoes came out about $26.

Reply
Customer care male
Mr. Don Green CallsNov 04, 2016

Mr. Don Green On Phone To Lightinthebox.com Service
Purchased a seat belt extension and it didn't work. Doesn't fit the male end. Tried to find a phone number for Light In The Box, Ltd. There is none available. They do not have a proper email address either. As it looks on my end I will most likely lose my money on this purchase because you can not return it. The company is in China No one is available to help and I find that many others have the same problem.

Reply
Customer care male
Mr. Sarah Mchugh CallsOct 24, 2016

Mr. Sarah Mchugh On Phone To Lightinthebox.com Service
I need to return a pair of dance boots. I had assumed they would have leather soles which they do not have. Please let me know what to do. The instructions on the packing list are so complicated
Sorry, Sarah.

Reply
Customer care female
Ms. Hagar Amoako CallsOct 13, 2016

Ms. Hagar Amoako On Phone To Lightinthebox.com Service
I want to find out why my order has taken too long to receive? It was suppose to receive a week from the date i ordered which is 28th September 2016 till now i have not received it and when i checked its in processing why? I ordered it for my program which is this Saturday how can you people do this to me? Please it urgent and i want it by the closs of today urgently my order number is 1609281819430300, shipping method expendited 3-4 business days, but its almost 15 days now, please i want my things today and i mean today i cant wait any longer.

Reply
Customer care female
Ms. Lily Song CallsOct 08, 2016

Ms. Lily Song On Phone To Lightinthebox.com Service
My order 9-10-16, shipped 9-19-16, estimate shipping time 5-8 business days, but I still have not received now. I had check my tracing action, can not find information. Can you check my order and let me know where is my order ?
thanks.

Reply
Customer care male
Mr. Susan Skogstad CallsOct 01, 2016

Mr. Susan Skogstad On Phone To Lightinthebox.com Service
Hi,
I Have cancelled following order : 1608290819116910, from August 28. 2016. When will you refund me?.

Reply
Customer care female
Ms. Luella Ward CallsSep 24, 2016

Ms. Luella Ward On Phone To Lightinthebox.com Service
Why can not you be reached by phone, been waiting for months for a $500. 00 order, and get no response, have tried several times to reach you by YOUR system, nothing. Will never order from this site again. Certainly take you money right away, very disappointed. Order 1609040919177341.

Reply
Customer care female
Ms. Patricia Wicker CallsAug 31, 2016

Ms. Patricia Wicker On Phone To Lightinthebox.com Service
I am not making a complaint i ordered my wedding gown and when i go to see what is the progress of the order there is none, but Paypal said you all got paid. My order number is 1608281319110014 PLEASE let me know what is going on for my wedding is October 14 2016. The nervous Bride to be.

Reply
Customer care male
Mr. Richard Hunt CallsJul 16, 2016

Mr. Richard Hunt On Phone To Lightinthebox.com Service
I have paid over one thousand pounds for 12 pictures I have only received two and unable to track any deliveries I shall shortly be contacting the police as now think this is an internet scam. Mobile number
07801257129.

Reply
Customer care female
Ms. Skyevsmith CallsJul 07, 2016

Ms. Skyevsmith On Phone To Lightinthebox.com Service
I want to know why my order 1642832516 has not been sent to me yet.

Reply
Customer care male
Mr. James Doherty CallsJul 05, 2016

Mr. James Doherty On Phone To Lightinthebox.com Service
My order number is 1606031818242068 and my baitcasting reel arrived. The problem is that it is for left handed people. I need a reel that is right handed. Most reels are right handed, so I do not know why you sent me a left-handed reel. What can you do for me.

Reply
Customer care female
Ms. Mackenzie Higgins CallsJun 27, 2016

Ms. Mackenzie Higgins On Phone To Lightinthebox.com Service
I am wanting to buy a wedding dress, but I would like to speak with someone before I purchase it. I need to speak about the sizes. Please email me or give me a contact number. I am trying this number
+86 010-846455454. I am in America, so I'm not sure if that has something to do with it. When I call it tells me it is a nonworking number.

Reply
Customer care male
Mr. Edward Nutt CallsJun 15, 2016

Mr. Edward Nutt On Phone To Lightinthebox.com Service
I wondered what do I need to do to get tablet fix it's over heat and do not want to come on 1602616853569.

Reply
Customer care female
Ms. Dr Dawn Singleton Dnm Phd CallsJun 14, 2016

Ms. Dr Dawn Singleton Dnm Phd On Phone To Lightinthebox.com Service
What happened with a phone number for people who live in the United States. This sucks. There is no address to send the shoes back only to
China. Where is your public relationship. Also all I see on the internet are complaints about this business because of not being able to find a phone number or address to send back products in the US.

Reply
Customer care female
Ms. Dawn Singleton CallsJun 14, 2016

Ms. Dawn Singleton On Phone To Lightinthebox.com Service
Please I am trying to get a hold of customer service to find out how to send back two pair of shoes which do not fit. Order number 18085901 was my first order with you guys. It is very frustrating. I will never order or recommend this company to anyone because it took me hours to even find this link to communicate to someone. Unless this is fake. Please respond I need to get a full refund for two pair of shoes which do not fit. Dr Dawn Singleton DNM Phd.

Reply
Customer care male
Mr. Selvino CallsJun 13, 2016

Mr. Selvino On Phone To Lightinthebox.com Service
Hi. I ordered a mens necklace and jeans casual pant etc. If i checked my order then it is showing me that my order has been shipped. Beacuse of fst delivery i paid mre money. Stil i hvnt recevd my items. Nd one mre ting is der is no toll free number of lightbox company nor there is company mobile number to contct ull. Very disgusting service. If you not able to place ma items to me. Then please refund ma money wt i paid fr the items. Otherwise i will complain to the police station.

Reply
Customer care male
Mr. Dan Nazar CallsMay 21, 2016

Mr. Dan Nazar On Phone To Lightinthebox.com Service
Order number - 1604300817866384 The bracelet was supposed to have been shipped on May 6th. Should it not have been here by now? Dan N.

Reply
Customer care female
Ms. Bes Krupenia CallsMay 16, 2016

Ms. Bes Krupenia On Phone To Lightinthebox.com Service
I would like to talk to a repesentative as i am going to order a lot of gowns. Is there any number to call?
Can someone call me at 848. 333. 5257 to discuss this order?
Thank you,
Bea Krupenia
848. 333. 5257.

Reply
Lightinthebox.com Customer Service Care Phone Number 261914
Mr. Pierre Laplante CallsApr 15, 2016

Mr. Pierre Laplante On Phone To Lightinthebox.com Service
Would like to return two men's wedding suit, three shirts that are way to small. Ordered medium )this my size) in Canada. But would like XL also a pair for my wife to become wedding shoes taht has the wrong colour. My problem is, went to Canada post office, charging me 300 $ for à samll box. This is crazy I phoned DHL and the attendant asked me to contact Light in the Box to get their account number and pick up the parcel for free. 48 hours after silence from them.

Reply
Lightinthebox.com Customer Service Care Phone Number 258135
Mr. Punit Kumar CallsMar 15, 2016

Mr. Punit Kumar On Phone To Lightinthebox.com Service
I have still not received my package that was shippers on 26th of Feb. Please tell me about my Package. My order is 1602220317051949

Punit Kumar
891-8743953874.

Reply
Customer care male
Mr. Punit Kumar Says Apr 01, 2016

I have still not received my package that was shipped on 26th of February. My order no is 1602220317051949. I have not received my package still on today. Please tell me about my package. Please refund my money.

Reply
Lightinthebox.com Customer Service Care Phone Number 249595
Mr. Drew Gospodareck CallsDec 30, 2015

Mr. Drew Gospodareck On Phone To Lightinthebox.com Service
I have still not received my package that was shipped on December 5th.

Reply
Lightinthebox.com Customer Service Care Phone Number 249547
Mr. Carl CallsDec 29, 2015

Mr. Carl On Phone To Lightinthebox.com Service
I have not still received my items I would like this sorted as soon as possible or I want my money back.

Lightinthebox.com Phone Number Customer Care Service
Reply
Customer care female
Ms. D denniss CallsDec 12, 2015

Ms. D denniss On Phone To Lightinthebox.com Service
Order number 1511211315623809 never arrived, grandmother now out of pocket .... Not impressed . Scam

Reply
Lightinthebox.com Customer Service Care Phone Number 244440
Mr. Liyakat Ali Malla CallsNov 10, 2015

Mr. Liyakat Ali Malla On Phone To Lightinthebox.com Service
Dear Sir/Madammy order number 1511080515417153 and 1511080515416930. You are asking my credit card details with ID proof is that correct information which i receive because i ordered items on my Father Billing Address because i am not in India present. Kindly help me out or i need to cancel my order. Regards Liyakat Ali Malla .

Lightinthebox.com Phone Number Customer Care Service
Reply
Customer care female
Ms. Maureen & Michael Chadwick CallsOct 29, 2015

Ms. Maureen & Michael Chadwick On Phone To Lightinthebox.com Service
October 28, 2015HelloThis is not a complaint. I am checking on the status of my order. Please just forward my order 1510212015196348 that was ordered on 10/21/2015. There are 11 items in my orderand the grand total was $42. 28It was being shipped standard-6 to eight business days. Please confirm my order and the expected date of delivery. I do not wish to order additional items at the moment. Thank youMaureen and Michael Chadwick.

Reply
Customer care male
Mr. Marek Kora CallsSep 30, 2015

Mr. Marek Kora On Phone To Lightinthebox.com Service
Order number 1509200914801990. I paid 64 euro for this TV box. And it hasnt been shipped yet. Today the price of it dropped to 37 euro. I am requesting the rest of the money BACK. Or get other stuff to fit the money i paid. It is very UNFAIR TO ME. THE ITEM SUPPOSED TO BE SHIPPED ALREADY, BUT IT HASNT. AND THE PRICE WENT FROM 63, 89 EURO TO 37 EURO. PLEASE CONTACT ME ON [email protected] gmail.comIf it is not going to be sorted, i am going to cancel my order for sure.

Reply
Lightinthebox.com Customer Service Care Phone Number 240384
Mr. Marek Kora CallsSep 30, 2015

Mr. Marek Kora On Phone To Lightinthebox.com Service
Order number 1509200914801990. I paid 64 euro for this TV box. And it hasnt been shipped yet. Today the price of it dropped to 37 euro. I am requesting the rest of the money BACK. Or get other stuff to fit the money i paid. It is very UNFAIR TO ME. THE ITEM SUPPOSED TO BE SHIPPED ALREADY, BUT IT HASNT. AND THE PRICE WENT FROM 63, 89 EURO TO 37 EURO. PLEASE CONTACT ME ON [email protected] gmail.comIf it is not going to be sorted, i am going to cancel my order for sure. THANK YOU FOR AN ANSWER.

Reply
Customer care female
Ms. Deepa Antony CallsSep 30, 2015

Ms. Deepa Antony On Phone To Lightinthebox.com Service
My order number is 1509191514794462 dated 19th September 2015. I had ordered for three items costing Can $ 152. 58 including Shipping and Insurance. The delivery as stated in the Order confirmation was three to five business days. I have not received it till date. I then noticed that the email address given in my purchase order was wrongly stated as [email protected] My correct email address is [email protected] I request you to make this change and let me know the order status.

Reply
Customer care female
Ms. Nila CallsSep 23, 2015

Ms. Nila On Phone To Lightinthebox.com Service
Iordered cycling close Ls059602425cn, my order never came, they said it came on September 6 it never did, SCAM.

Reply
Customer care female
Ms. Nila CallsSep 23, 2015

Ms. Nila On Phone To Lightinthebox.com Service
I have placed an order on September three order never came they said 6-8 business days. False, cycling close order number ls059502425cn.

Reply
Customer care female
Ms. Nila CallsSep 23, 2015

Ms. Nila On Phone To Lightinthebox.com Service
I have placed an order on this website order never came to me they said it takes 6-8 daysa it been almost a month, .

Reply
Customer care male
Mr. Vamseemohan N CallsSep 21, 2015

Mr. Vamseemohan N On Phone To Lightinthebox.com Service
Hi, I have placed an order with Mini in the box team and it has been almost four months, still nothing has been received. The order number is "1508060920785978"and i do not see any contact number or email-address to know the status of my order. I have already paid the sufficient amount and keep waiting. Appreciate, your quick and fair response and necessary action of delivering the goods. Looking forward for your positive response. ThanksVamsee.

Reply
Customer care female
Ms. Ed CallsSep 17, 2015

Ms. Ed On Phone To Lightinthebox.com Service
"Please check your number" there is no number to call, no helpline working and no customer service for this company. I order Ed one handbag, two show Ed up on my order later. This is a horrible experience trying to call them and complain. There is also no package tracing available.

Reply
Customer care female
Ms. Deirdre Sandes CallsJul 30, 2015

Ms. Deirdre Sandes On Phone To Lightinthebox.com Service
I just want to buy something from light in the box. Shopping cart is not working. I have wasted hours and I want to shop while the free shipping specials are on How do I do it.

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Customer care male
Mr. Jorge Quintana CallsJul 24, 2015

Mr. Jorge Quintana On Phone To Lightinthebox.com Service
Order 1507011420355826---3 water glow led faucet lights with temperature sensor. This product SUCKS. The light stays on all the time and in two days eats up the batteries. If this product is suppose to work this way, I do not want it. Please let me know what to do regarding this problem. Thank you.

Reply
Customer care male
Mr. Mario Guerrier CallsJul 01, 2015

Mr. Mario Guerrier On Phone To Lightinthebox.com Service
I received an order confirmation at my personal email of 10-years from your company (order 1506140513557008). The problem is I do not have an account with your company and suspect some type of fraud is involved in this transaction. Please verify to correct owner of the email address [email protected] to correct this error. Thank you, Mario.

Reply
Customer care female
Ms. Eve Medeiros CallsJun 20, 2015

I've spend over $100. 00 on items that I ordered, which I've received emails saying some of my items have been shipped, but tracking numbers aren't available. There are absolutely no way of contacting them. I'm nervous. And I just hope that Lightinthebox.com is a legit site and not a SCAM.

Reply
Customer care female
Ms. Avril Marshall CallsMay 10, 2015

Ms. Avril Marshall On Phone To Lightinthebox.com Service
I placed an order. I paid with my debit card the total amount. I checked the status and saw a message saying i should complete my payment and the total is more than the initial amount for my three items. I do not understand. They money is already deducted from my account. Please explain.

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Customer care female
Ms. Vasona CallsJan 30, 2015

Ms. Vasona On Phone To Lightinthebox.com Service
Hi, I also make an order from Lightinthebox. My order status is shipped via swiss post. But when i am trying to track, it is showing "Tracking number error". What should i do now?Thanks.

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Customer care male
Mr. Jeff CallsDec 24, 2014

Mr. Jeff On Phone To Lightinthebox.com Service
That's not the real phone number. I have never see any kind of company like this with no phone number, I order something over two weeks ago an they sent ou one order too me, i do not know what else too at this point just too much to say.

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Customer care male
Mr. Mohammad Muneer Mir CallsDec 19, 2014

Mr. Mohammad Muneer Mir On Phone To Lightinthebox.com Service
Order number:1411120710001633Order date:November 12, 2014Status:ShippedShipped to:Mohammad Muneer Mir (R/O URI Tehsil Uri District Baramul Uri town C/ O Hamdrad Electronic uri, 193123 Jammu and Kashmir, India)Phone:91-9622408472SHIPPING METHODSuper Saver Shipping (10-20 business days)BILLED TO:Mohammad Muneer Mir (R/O URI Tehsil Uri District Baramul Uri town Uri, 193123 Jammu and Kashmir, India)Phone:91-9622408472Payment method:Credit or Debit CardOrder received pending payment received processing. All ShippedWhere is my item.

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Customer care female
Ms. Renee Mattern CallsDec 03, 2014

Ms. Renee Mattern On Phone To Lightinthebox.com Service
I ordered two SO19483500002 watches. I received one on 26th of November. The other watch was shipped Swiss Post and the tracking number is SWP9921704381, but when I run the tracking through Swiss Post, it states that it is an invalid tracking number. Why were they shipped separately. It looks like one was shipped from US and the other internationally.

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